> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firstquadrant.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Scheduling and tracking

> This article explains how to configure the Schedule & Tracking settings in FirstQuadrant. This section allows you to define the cadence of automated follow-ups, control sending schedules based on time zones, and manage email tracking preferences to optimize deliverability.

## Accessing schedule & tracking

To access these settings, go to:\
**Settings** → **Workspace** → **Schedule & tracking**

***

## Follow-up configuration

In this section, you define how many follow-up emails FirstQuadrant should prepare after a reply message and at what intervals. After approval these follow-ups are automatically scheduled and generated unless the contact responds earlier.

By default, FirstQuadrant creates **three follow-up emails**, spaced as follows:

* **1st follow-up:** 3 days after the first email is sent
* **2nd follow-up:** 5 days after the first follow-up (i.e., on day 8)
* **3rd follow-up:** 8 days after the second follow-up (i.e., on day 16)

This setup creates a gradually increasing delay between emails—also known as a progressive cadence—designed to reduce fatigue while maintaining engagement.

The default recipe is used by FirstQuadrant when dynamically generating email replies. You can easily tailor this:

* **Add a new follow-up** by clicking the **+ Add follow-up** button and specifying the interval after the previous message
* **Delete a follow-up** by clicking the delete icon next to any listed follow-up

You can customize as many follow-up steps as you want. These settings ensure that follow-ups are spaced intentionally and adaptively without needing to manually build sequences each time.

> **Info**: If you want to change the content or tone of the follow-up emails generated by FirstQuadrant, you can do so by creating a **[general fine-tuning rule](/product-manual/fine-tuning/create-fine-tuning)** in the **[Fine-tuning](/product-manual/fine-tuning/fine-tuning-overview)** settings. These rules let you guide how the AI composes responses for your entire workspace.

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## Sending schedule

The sending schedule determines the days and times during which FirstQuadrant is allowed to send emails.

* By default, emails are sent based on the **time zone of the recipient**.
* You can override this and choose a specific time zone manually from the dropdown.

For each weekday, you can define active sending hours (e.g., 08:00–20:00). This is useful for:

* Respecting working hours across geographies
* Avoiding off-hour or weekend sends during bulk outreach

***

## Email tracking

At the bottom of the settings page, you can manage email tracking options:

### Open tracking

Control how FirstQuadrant tracks email opens:

* **Sampled tracking (recommended)**: Tracks a subset of emails to estimate open rates while preserving deliverability. You'll see aggregate statistics at the campaign or input level.
* **Track all emails**: Includes a tracking pixel in every email for precise, per-email open data. This provides maximum visibility but may slightly impact deliverability.

Toggle the **"Include open tracking pixel in all emails"** option to switch between sampled and full tracking modes. When disabled (default), FirstQuadrant uses intelligent sampling to balance tracking accuracy with deliverability.

### Click tracking

* **Click tracking**: Tracks when recipients click on links within the emails

**Deliverability considerations:**\
While full tracking provides complete visibility, sampled tracking is generally recommended for most use cases as it maintains optimal deliverability rates. Consider using full tracking only for high-priority campaigns where detailed engagement metrics are critical.