Adding generic email addresses

This article explains how to add generic inbound email addresses like [e-mail] or [e-mail] to FirstQuadrant. It covers two methods—either by manually logging the email as a note or by directly adding the email address to FirstQuadrant. The guide also outlines key limitations, including support only for sales-related emails and the requirement for real (non-alias) email addresses.

Generic email addresses like [e-mail] or [e-mail] can be added to FirstQuadrant in two ways:

Option 1: Manually adding contacts with inbound email as a note

1. Manually add the contact to FirstQuadrant.
2. Include the inbound email address as a note in the contact entry.
3. FirstQuadrant will then evaluate the next steps based on the information in the note.

Option 2: Adding the generic email address to FirstQuadrant

1. Add the generic email address to FirstQuadrant.
2. Do not connect it to any team member.
3. Any sales-related inbound emails received at the address will automatically add a contact in FirstQuadrant with a corresponding response.

Important Notes:

• Only sales-related emails will be added to FirstQuadrant. Other types of emails will not be used for AI reasoning.
• Only real email addresses work at the moment. Email aliases will not function.