Outbound sales tools
Week 1, 2024 — December 30 to January 12
We’ve significantly expanded your email management options with new integrations and improved settings. You can now connect Reply.io, Outreach, Smartlead, and Warmly to your FirstQuadrant workspace, giving you more flexibility in how you manage your outbound campaigns. We’ve also updated Apollo to simply “Apollo” and replaced ActiveCampaign with Instantly for better alignment with modern sales workflows.
The settings have been redesigned too - what was previously called “Email marketing” is now “Outbound sales tools” to better reflect the B2B sales focus, and connection buttons now say “Connect” instead of “Install” for clearer user actions.
Contact merging
You can now merge duplicate contacts to keep your database clean and organized. When you identify contacts that represent the same person, simply merge them to consolidate all their activity history, notes, and campaign interactions into a single contact record. This helps maintain accurate relationship tracking and prevents confusion in your outreach efforts.
Email signature management
Added a new signature field to your mailbox settings, allowing you to create and manage professional email signatures for each connected mailbox. Your signatures will automatically be included in outbound emails, ensuring consistent branding across all your communications.
Improvements
- Added bulk actions to manage multiple contacts at once from campaign views
- Enhanced contact search with pagination controls for easier navigation through large contact lists
- Improved the contact creation form with automatic name and email extraction when pasting contact information
- Added the ability to exclude specific campaigns when creating new audiences instead of having to exclude all campaigns
- Enhanced HubSpot integration with granular contact syncing options - choose to sync all contacts or only specific groups
- Improved multilingual support with better language detection and response generation in Dutch, French, German, Romanian, and Hindi
- Added support for Microsoft 365 mailboxes including Exchange Web Services and personal Outlook accounts
- Enhanced email rendering to properly display HTML formatting, links, and rich content
- Added calendar integration support for Calendly, Notion Calendar, Amie, and Lemcal
- Improved the qualification preview interface with the ability to manually override AI qualification decisions
- Enhanced campaign creation with better mailbox selection and connection management
- Added note-taking functionality with author tracking and improved display
- Improved activity timeline with better sorting and more detailed activity tracking
- Enhanced contact enrichment with more accurate company data and bio generation
- Added undo functionality for contact property updates and deal stage changes
Fixes
- Fixed an issue where some campaigns were using disabled mailboxes
- Resolved qualification problems when users hadn’t provided additional descriptions
- Fixed a bug where contacts mentioned in out-of-office replies weren’t being added to campaigns properly
- Corrected issues with CSV contact imports not updating after manual qualification changes
- Fixed email forwarding problems when manually archiving contacts
- Resolved authentication issues with the Zapier integration
- Fixed click tracking problems with base64-encoded URLs in emails
- Corrected timezone display issues in the campaign scheduler
- Fixed contact count discrepancies showing incorrect numbers in some campaigns
- Resolved email synchronization issues after deleting and re-adding mailboxes
Behind the scenes
- Implemented comprehensive API rate limiting to prevent system overload
- Added Redis caching for 50% faster contact search performance
- Upgraded to GPT-4 for faster and more accurate AI responses
- Enhanced database query optimization for improved application performance
- Implemented automated database backups every 6 hours
- Added comprehensive logging for email delivery troubleshooting
- Enhanced webhook processing for real-time email event tracking
- Improved authentication system with SSO provider support
- Added ETag middleware for better response caching
- Implemented new cron job configurations for better task scheduling
- Enhanced API key management with secure regeneration functionality
- Added property synchronization for campaigns and imports
- Improved contact processing with better duplicate filtering
- Enhanced calendar event processing with conferencing details and resource management
- Added support for mentioned email addresses tracking in conversations
- Implemented better error handling across email and calendar synchronization
- Enhanced fine-tuning capabilities with pipeline integration
- Added new activity types for better interaction tracking
- Improved deal processing with stage descriptions and stale deal detection
- Enhanced schema validation with better unknown string handling